Customer Support

Pre-sales Service / In-sales Service / After-sales Service

Pre-sales ServicePre-sales Service

1. Provide customers with free technical consulting services.

2. Provide customers with equipment selection schemes for free.

3. Regularly invite customers to visit the factory for free to inspect product design, production process and quality control mechanism.

In-sales ServiceIn-sales Service

1. Actively arrange professional technical personnel to provide customers with relevant product training, such as product quality management process presentation product installation and use method explanation, system design scheme sharing, common failure analysis and solutions and other services.

2. During the product manufacturing process, we invite relevant technical personnel from the customer to our company to inspect the inspection process of each process and provide product inspection standards and inspection results to relevant personnel of customers.

After-sales ServiceAfter-sales Service

1. Respond within 1 hour.

2. Warranty for 5 years and provide extended warranty service.

3, Provide regular maintenance, maintenance and training services for common troubleshooting.

4. Provide technical guidance for re-inspection, installation and use of remote or on-site equipment.

5. Establish permanent files for users, including user information, product information, product traceability records, etc., and regularly implement a return visit system to users to solve problems in the product use process for users.

Distributors Support

Become our partner, and our team is ready to help
you boost your business.

Online SupportOnline Support

Xinrex will provide you with remote data reports through an app. Our experts will guide you on solving any issues online.

Media OperationsMedia Operations

Xinrex will place promotional advertisements for you locally, design promotional materials and interact with social media accounts.

Pre-Sales SupportPre-Sales Support

Xinrex will provide the product promotional materials. As long as the distributor can continue to increase sales, Xinrex will give a discount for new orders.

After-Sales SupportAfter-Sales Support

Xinrex will help you examine and fix the issues and exchange the battery for you if necessary.

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Wilson Wang

Wilson Wang

Sam Wang

Sam Wang

Jason Chen

Jason Chen


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